At my last place of employment, Fusion Systems, we had a very nice ticketing system in place that was totally built from scratch....well....not really, lol.
Redmine is a free and open source, web-based project management and bug-tracking tool. It includes a calendar and Gantt charts to aid visual representation of projects and their deadlines. It handles multiple projects. Redmine provides integrated project management features, issue tracking, and support for various version control systems. The design of Redmine is significantly influenced by Trac, a software package with some similar features.
Redmine is written using the Ruby on Rails framework. It is cross-platform and cross-database. It is part of the Bitnami app library that provides an installer and virtual machine for ease of deployment.
http://en.wikipedia.org/wiki/Redmine
With this tracking software you can custom configure it to do just about anything pertaining to your companies support and asset tracking needs. It comes installed and ready fresh out the box (or virtual machine if you please, lol) is pretty much ready to roll with a few tweaks and you are doing bidness.
Currently I am working on my own flavor of Redmine through a business colleague from Moskow, Kirill Bezrukov. He is the genius behind RedmineCRM (www.redminecrm.com) the company that makes excellent themes and plugins for the current Redmine configuration. He has custom built the current system that we are going to start using at my newest client, a non-profit community clinic.
This non-profit has 3 offices that are connected via vpn and soon to have a fourth opening. I wanted to put something in place that would keep track of the support issues with an escalation & alert feature that would keep me on top of my game when it comes to their support. I want it to be top notch so we embarked on this project and it has been more than successful.
Only 3 users will be created at this time, one from each facility as we want to keep the tickets to a controlled few so that there would not be a barrage of unnecessary support tickets opened. I'll be launching it this week so I'll keep you all posted on its productivity.
Friday, May 30, 2014
FTP in the Cloud
How many times have you been in a situation where you are working in a conference on the cloud and you need to collaborate on large files, databases, with revisions that need to be made on the fly?
Probably not many but for the most of the world, this is an ongoing situation daily. I found myself in this situation working my colleague Kirill who is based in Moskow. Kirill is one of those programming geniuses who makes things happen and he's barely past his 30th birthday. He is currently the genius behind my present project dealing with Redmine Issue Tracking systems. His website is www.redminecrm.com and he is doing big things over there. Check him out if you are looking for an inexpensive helpdesk and support ticketing system that users open source software and see what he can do for you. Tell I referred you for a decent discount, dont forget.
The reason why we used to have a hard time collaborating was due to the fact that there didn't exist a repository out there that was capable of handling large files and staying low cost. Enter Egnyte (www.egnyte.com). This ftp site has exactly what you need to get the job done when it comes to cloud collaboration. Here are some of the features:
- Leverage local storage: Egnyte works with your existing local storage, folder structures, and access permissions
- Control where data is stored: Store files on your local storage, in Egnyte or in other hosting solutions (S3, Azure, etc)
- Upload/Download 25x faster: Collaborate at LAN speeds, without bandwidth limitations of the cloud
 |
Flow of how the site handles your collaboration team |
 |
Chose your plan |
As you can see from the screenshots above that this company can play a vital part in your cloud collaborations, especially if you are an up and starting company or already established. This tool can come in handy for those global meetings that need to have a storage presence on the web.
It also has a feature that will allow you to connect a specified folder directly to the cloud repository, thus making it easier for you to access data, docs, software, databases, virtual apps, you name it.
The reason Im using it is so that I may be able to receive revisions of specific projects that I collaborate on with fellow colleagues around the globe, bringing us closer together for testing, analysis and deployment just to name a few.
Try this product, they will give you a free 15 day trial version to start with, after that the lowest plan starts at $29.99/monthly with 150G storage and maximum download size of 1G. My plan that I use costs $79.99, comes with 1TB of storage, 2.5GB upload size and 10 user capacity. I use this all the time. You will too.
***UPDATE***
As of 2014 Egnytes pricing list has changed, the newly updated list is below:
Subscribe to:
Posts (Atom)